Contact information

Lorenzia — Contact Us

We answer every message ourselves. If something about your order is not right, tell us and we will fix it.

How to reach us

Email is the fastest way to get a real answer. Include your order number if you have one, and a photo if the question is about a specific bag — hardware, stitching and colour are much easier to resolve when we can see it.

Email: help@lorenzia.co

Response time: within 1 business day.

What we can help with

• Order status, tracking and delivery timeframes
• Returns, exchanges and refunds — see our Refund Policy
• Dimensions, materials and strap drop — see our Size Guide
• Restock questions on a sold-out bag — see our Out of Stock Policy
• Wholesale and partnership enquiries

Before you write in

Many questions are already answered on our FAQ page, including what designer-inspired means, what our bags are made of, and how our pricing works. If your answer is not there, write to us — we would rather hear from you than have you guess.

We ship worldwide.